Some of our customers' common questions
How are Patterns delivered
Our patterns are available as Multi-size PDF sewing pattern download, sent to your email address in multi-sheet format for printing at home on A4 or as single-sheet/wide format for printing at a copy shop. Please note that the wide format files are set up for printing on A0 paper sheets.
How long will it take for patterns to arrive in my inbox?
You should have access to the downloadable files once you have checked out and these will also be emailed to your inbox.
What is your returns policy?
We accept returns on all items (except final sale) for refunds within 30 days of receiving your order. An RA number must be requested within 7 days of receiving your order. The item(s) must be in original condition with all tags attached, and must not have been worn, washed, or altered in any way. Unfortunately, we cannot process returns that do not the meet the aforementioned requirements.
If you are hoping to exchange an item, please reach out to us to arrange the exchange item. The shipping cost incurred for returning item(s) for a refund is not covered nor reimbursed by Monday Journal.
Any items marked final sale are ineligible for a return or exchange. Please choose carefully and contact us if you have any questions before ordering.
Refunds are not available on PDF Sewing or Knitting patterns once they have been received. Please consider your order carefully.
How do I contact you?
If you have any questions or would like to request a custom colour way of any of our styles please get in touch on the form below, or email us at email@example.com