Some of our customers' common questions
Can I Order this in a custom colour?
Yes, we can try to source any colour you had your heart set on for our styles. PLease nore this is subject to availability.
How long will it take to arrive?
All of our styles are made to order, please allow 3-4 weeks for delivery. I fyou need your items sooner, please reach out and we can usually rush your order.
What is your returns policy?
We accept returns on all items (except final sale) for refunds within 30 days of receiving your order. An RA number must be requested within 7 days of receiving your order. The item(s) must be in original condition with all tags attached, and must not have been worn, washed, or altered in any way. Unfortunately, we cannot process returns that do not the meet the aforementioned requirements.
If you are hoping to exchange an item, please reach out to us to arrange the exchange item. The shipping cost incurred for returning item(s) for a refund is not covered nor reimbursed by Monday Journal.
Any items marked final sale are ineligible for a return or exchange. Please choose carefully and contact us if you have any questions before ordering.
How do I contact you?
Email us at firstname.lastname@example.org
Can I customise the fit or style of this item?
Yes of course, all of our items are made to order so we can adjust it any way you please (to an extent), please note that this is subject to extra cost depending on yarn used and time needed to make the item. Please contact us to discuss options!